Updated at 9:10 p.m. – We’re happy to report the issue impacting channel lineups for some Xfinity TV customers in the Houston area has been resolved. Any customer still experiencing issues, please contact 1-800-COMCAST (266-2278) or text the word “OUT” to 2662278.
Updated at 7:45 p.m. – We’re aware of some remaining channel lineup issues for some Xfinity TV customers in the Houston area. Our team continues to work on fixing the issue as fast as possible. The team is engaged and actively working into the evening. We apologize for any inconvenience.
Updated 3:00 p.m. – We’re making progress. The issue has been resolved for many impacted Houston Xfinity customers. Remaining impacted customers should start to see the issue resolved soon.
Updated 12:30 p.m. – Comcast is still actively working to address reported channel issues for some TV customers in the Houston area. We expect the issue will be resolved soon. We want to express our gratitude for our customers’ understanding as we work through this issue.
Updated 9:50 a.m. – Comcast is aware of an issue impacting local cable channels for some TV customers in the Houston area. Our team is investigating the cause of the service interruption. Customers can always download the Xfinity Stream App to access their local channels.
We’re working diligently to restore services as soon as possible. We thank our customers for their patience and understanding. Further updates will be provided on this page.