It’s the time of year when fun in the sun can quickly turn to “batten down the hatches.” Beautiful summer days can be hampered by the threat of severe weather – from tropical storms and dangerous winds to hurricanes and flooding. Comcast is prepared to help you “weather” these storms.
Here are a few easy steps to help you stay connected, even in the worst conditions.
Start by downloading our free mobile apps:
Xfinity My Account — Get updates on outages, report service interruptions, and see when your service is expected to be restored.
Xfinity Stream — View live TV, get weather updates and download shows and movies beforehand to watch offline in case you lose power.
Xfinity WiFi Hotspots — Xfinity Internet customers can access millions of Xfinity WiFi hotspots available nationwide.
Xfinity Connect — Xfinity Voice customers can send and receive texts from your home telephone number and listen to voicemail.
Stay up-to-date in real time about your service.
If the weather becomes severe enough, we may send you a text alert with information about service interruptions or with tips for restoring your service. Visit My Account and make sure your phone number is added. – Add your mobile number
Here are a few additional helpful tips and safety precautions:
- Customers should plug TV’s, modems and cable boxes into a surge protector to protect them from damage in case of lightning or a sudden power outage.
- Emergency management procedures dictate that electricity must be restored first and Comcast must receive clearance that it is safe for our crews to begin any restoration work. Should customers experience a loss of service due to a power outage, local power must first be restored before Xfinity video, phone or internet services can begin working again.
- If customers have electricity but not Xfinity services, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers and cable boxes.
- In some cases, customers may have power back but not their Xfinity services because commercial power has not been restored to our network in their area.
- Customers should always stay clear of downed power and cable lines in the interest of safety.
- Keep your phone batteries charged.
- Keep your phone dry.
- Make sure all your emergency contact numbers and emails are programmed into your phone.
- Forward your home phone number to your mobile number so that all emergency calls reach you.
- During the storm, text instead of calling—texts require fewer network resources.
We’re committed to helping you stay connected to what’s most important to you — this summer, and all year round.